Frequently Asked Questions (FAQ) about the TAAA Apparel/Merchandise Service
Is this a totally online order service?
No. This service makes the catalog available online and a TAAA online order form. However, the actual order cannot be placed online. TAAA requires payment in full for an apparel order prior to ordering. Thus, the completed order form and payment in the total amount needs to be delivered to the Apparel Table at a Member Meeting or mailed to the address given. Persons wanting to pay the exact number of cents in the total need to pay via check or credit card or Zelle payment to treasurer@tucsonastronomy.org Cash or credit card payments are not accepted via mail.
Can I order any item in the online catalog?
Yes, you can. The catalog is large, with many items, but any item in the catalog can be ordered. You may order several items at the same time.
When I order an item will it come with the TAAA logo on it?
Yes, every item in the catalog will be delivered with the TAAA logo on it for an additional fee. The items that you see in the catalog do not have a logo, but the TAAA logo will be embroidered on the item before you receive it.
What if the item has no price listed?
There are some items for which prices tend to vary and are expected to fluctuate during the year. For such items, the TAAA Apparel Coordinator needs to check with our supplier to determine the current price. For these items, prior to ordering, email all the catalog information on the order form to Suzanne Bailey using this email address: taaa-sales@tucsonastronomy.org Suzanne will check with the supplier and will email you the current price to list on your order form.
Is there a price adjustment for larger sizes?
Size Adjustment
P or XS – XL Use the price listed
2X Add $2.95 to the price listed
3x Add $3.95 to the price listed
4x Add $4.95 to the price listed
5x Add $5.95 to the price listed
6x Add $6.95 to the price listed
What if I do not know what size to order?
The catalog has helpful resource information that gives measurements for different sizes and brands (clicking on “Specs and sizing” can be helpful). Note: that some items come in T(tall) sizes. Be aware that clothing items that do not specify ladies/women or men go by men’s sizes. Also, be aware that items that have separate women’s and men’s sizing, normally also have separate item numbers for each. Thus, if you are ordering matching garments for a woman and a man, the item numbers you use for each may differ.
Do I have to use the color descriptions in the catalog? Can I order a different color?
Yes and No. Yes, you must use the exact color descriptions in the catalog. Otherwise, you risk a misunderstanding regarding what you want. No, you may not order a different color than is listed in the catalog. The manufacturer lists the colors that are available. No color other than that listed is available. After you select a link, you may select a garment and, then, if you click a color, the garment will be displayed in that color. Please remember that colors displayed in pixels on one computer may appear differently in a display on another computer or when dyed in a garment. Thus, all color representations are necessarily approximate.
What is the return policy?
The item that you order will have the TAAA logo embroidered on it. TAAA cannot return embroidered items unless the item has a manufacturer flaw (e.g., one arm shorter than the other, the front and back sewed together, a gash in the material when it arrives) or the item that is received clearly is not the item that was ordered.
What can I do if I don’t like the color or size of the garment I receive?
If you do not wish to keep an unused item that you have ordered through TAAA and paid for, you can arrange for the item to be offered for sale on contingency through the TAAA Apparel Coordinator. The unused item would be priced at the price you paid or at a lower price (your choice) and offered for sale through the TAAA apparel program. If the item sells, then the entire sale price would be provided to you.
When would items purchased through the TAAA Apparel Service be received?
We cannot guarantee any particular delivery time. Normally, we allow three weeks after an order is placed and paid for items to be received. Those items are then, typically, delivered to members at the next member meeting. Persons using the TAAA Apparel Program can choose to fill out the order form and turn it in to the apparel table for ordering at a Member Meeting. Such orders would be expected to be delivered at the next Member Meeting. Persons mailing in orders at other times will need to allow extra time for the order to be delivered to and picked up from the post office box before the order is placed with the vendor. The TAAA Apparel Program is in no way equipped to handle emergency orders with reduced time lines. Also, any order may be delayed if the warehouse our vendor uses has been depleted of the item. Then, the item is placed on backorder and will be delivered when the supply crisis is over. If you need an order for a special occasion, such as a birthday, you are advised to order very early allowing plenty of extra time or choose something else.
How will items ordered through the TAAA Apparel Service be delivered?
The items will be available at the next two monthly meetings after receipt. Persons picking them up should indicate to the person at the Apparel Table that they are expecting a special order. Special Orders are NOT placed out on the Apparel Table in order to make sure that they are given to the correct person. Thus, they must be specially requested. As with other orders, items ordered through the TAAA Apparel Service may be delivered other than at a Member Meeting. Persons wishing some other form of delivery need to make arrangements with Suzanne Bailey at taaa-sales@tucsonastronomy.org
How are cash payments handled?
Cash payments are accepted at Member Meetings. However, members should realize that TAAA cash arrangements are based on paper money only, NO COINS ARE USED. For cash payments, the total amount of the sale (including tax) is rounded to the nearest dollar and that rounded figure is what the TAAA member pays. Persons wanting to pay the exact number of cents in the total need to pay via check or credit card or Zelle payment to treasurer@tucsonastronomy.org Cash or credit card payments are not accepted via mail.